Support
We want a real person to answer you, not a chatbot, and for that the mailbox has to work. As soon as it does, its address appears here. In the meantime, the two things people ask for most are self-service in the app: export your data and delete your account, under Settings.
Getting the app
Install it from the link and sign in with your email. If you've already paid for a plan, sign in with your usual account.
Beta on TestFlight · iPhone
Your plan is activated on your account within a minute. Close the app and open it again: your plan is checked when you sign in. If nothing changes, tell us and we'll look into it: we are setting up the support mailbox and its address will be published here.
From the Stripe customer portal, using the email you paid with. No need to tell us or wait for a reply. When you cancel, you keep your plan until the end of the period you've already paid for; after that your account moves to Free and you lose nothing — no workouts, no achievements, no Tribu.
The app is on TestFlight, Apple's tool for test versions. Install TestFlight from the App Store, open the download link on your iPhone and accept. It's iPhone only for now. If the link says the beta is full, that's because we open places in batches: write to us and we'll let you know when the next one opens.
You do it from the app, in Settings, and it deletes your profile, your workouts, your metrics and your Tribu content. If you can no longer get into the app, tell us and we'll do it for you: we are setting up the privacy mailbox and its address will be published here; in the meantime, in the app, under Settings, you can export all your data and delete your account yourself. Cancelling your subscription and deleting your account are different things: cancelling deletes nothing.