Support
No help centre, no chatbot, no ticket number. Send us an email and we'll sort it out.
Getting the app
Install it from the link and sign in with your email. If you've already paid for a plan, use the same email you paid with.
Beta on TestFlight · iPhone
Your plan is linked to the email you entered at checkout. If your IINS Coach account uses a different email, the two can't find each other: write to us from the email you paid with, tell us the one you use in the app, and we'll link them. If they're the same, close the app and open it again — your plan is checked when you sign in.
From the Stripe customer portal, using the email you paid with. No need to tell us or wait for a reply. When you cancel, you keep your plan until the end of the period you've already paid for; after that your account moves to Free and you lose nothing — no workouts, no achievements, no Tribu.
The app is on TestFlight, Apple's tool for test versions. Install TestFlight from the App Store, open the download link on your iPhone and accept. It's iPhone only for now. If the link says the beta is full, that's because we open places in batches: write to us and we'll let you know when the next one opens.
You do it from the app, in Settings, and it deletes your profile, your workouts, your metrics and your Tribu content. If you can no longer get into the app, write to privacidad@iinscoach.com from your account email and we'll do it for you. Cancelling your subscription and deleting your account are different things: cancelling deletes nothing.